Return Policy
Return Policy:
- 30 Days Return No Matter What Reason
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition .
Note: The original shipping fee and Shipping Guarantee are non-refundable; Some product cannot be returned when there is no quality problem. (As Products Listed Below )
- Full Refund for Damage & Lost
If the package is damaged or lost during shipping, you will get full refund in your original payment method.
- Full Refund for Wrong Product
If the product you receive is wrong, you will get the full refund in your original payment method. Meanwhile, you could keep the product instead of sending it back to us.
How to Reach Us
contact us: support@isalanbs.com
Return Address
5610 Grace Pl GRS, Commerce, California, United States of America
Zipcode: 90022
（Please contact us before you return to get the sending phone number）
*Products That Can't Be Returned
The following table contains a list of products that can’t be returned by no reason :
|
Women’s Clothing |
Bra、Underpants、Sleep、Shaped Intimates、Lingeries、Thermal underwear、Intimates others、Women's Socks、Women's Stockings、Bodysuit |
|
Men's Clothing |
Underwear、Vests、Socks、Sleep & Lounge、Warm Set、Men's Warm Pants、Men's Warm Shirts、 |
|
Sports & Fitness |
Women's Swimwear、Men's Swimwear、Girls' Swimwear |
|
Beauty & Health |
Wigs Series、Hair Care & Styling、Bath & Shower、Skin Care、Oral Hygiene、Makeup、Tools & Accessories、Nails & Tools、Sexual Wellness |
|
Home & Living |
Food & Beverages、Household Cleaning、Disposable Products |
|
Mom & Kids |
Activity & Safety、Baby Bath & Diapers、Baby Care、Baby Feeding、Baby Health & Care、Maternity Care、Maternity Clothing |
*For these non-returnable products, if there is any issues with your product, please kindly contact our support@isalanbs.com for more assistance.